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Narrowing Down A Strange Problem

Narrowing Down A Strange Problem

2004-09-15       - By Tim Burden
Reply:     1     2     3     4     5     6     7     8     9     10     >>  

Hmm, note the different IP address?
I think you tracerouted the wrong host name, Samuel.

----- Original Message -----
From: "Gold, Samuel (Contractor)" <GoldS@(protected)>
To: <users@(protected)>
Cc: <ddonahue@(protected)>
Sent: Wednesday, September 15, 2004 12:26 PM
Subject: RE: [users@(protected)] Narrowing Down A Strange Problem


> I was not able to view your site and I am in Virginia.
>
> Here is my traceroute minus my host info.
> traceroute www.cyberOne.com
> traceroute: my host stuff here.
> traceroute to www.cyberOne.com (203.251.80.133), 30 hops max, 40 byte
> packets
>  1  host stuff here  0.722 ms  0.749 ms  0.463 ms
>  2  209.22.99.10 (209.22.99.10)  0.812 ms  0.909 ms  1.041 ms
>  3  209.22.99.20 (209.22.99.20)  2.345 ms  1.406 ms  3.341 ms
>  4  206.38.93.33 (206.38.93.33)  5.108 ms  2.965 ms  3.354 ms
>  5  33.250.52.1 (33.250.52.1)  22.356 ms  19.470 ms  19.197 ms
>  6  198.26.122.9 (198.26.122.9)  18.565 ms  18.825 ms  24.688 ms
>  7  198.26.122.50 (198.26.122.50)  20.241 ms  19.201 ms  21.160 ms
>  8  63.149.72.25 (63.149.72.25)  19.821 ms  19.513 ms  19.636 ms
>  9  205.171.209.77 (205.171.209.77)  18.944 ms  20.644 ms  22.846 ms
> 10  205.171.8.222 (205.171.8.222)  19.658 ms  21.841 ms  21.747 ms
> 11  205.171.251.34 (205.171.251.34)  21.535 ms  19.979 ms  27.112 ms
> 12  209.244.219.181 (209.244.219.181)  20.428 ms  22.009 ms  27.661 ms
> 13  so-2-1-0.bbr2.Washington1.Level3.net (209.244.11.13)  22.229 ms
23.164
> ms  21.219 ms
> 14  so-0-0-0.bbr1.SanJose1.Level3.net (64.159.1.133)  97.001 ms  96.782 ms
> 97.082 ms
> 15  so-14-0.hsa3.SanJose1.Level3.net (4.68.114.154)  100.608 ms  100.462
ms
> 98.983 ms
> 16  65.57.246.14 (65.57.246.14)  97.719 ms  98.150 ms  98.780 ms
> 17  211.48.63.229 (211.48.63.229)  237.281 ms  236.760 ms  238.096 ms
> 18  218.145.63.217 (218.145.63.217)  237.439 ms  235.780 ms  255.981 ms
> 19  220.73.150.129 (220.73.150.129)  316.202 ms  238.392 ms  235.265 ms
> 20  220.73.148.22 (220.73.148.22)  240.471 ms  293.412 ms  242.580 ms
> 21  203.232.42.230 (203.232.42.230)  239.512 ms  241.816 ms  239.803 ms
> 22  211.48.168.170 (211.48.168.170)  241.063 ms  239.663 ms  239.349 ms
> 23  211.224.121.250 (211.224.121.250)  242.040 ms  246.970 ms  241.131 ms
> 24  * * *
> 25  * * *
> 26  * * *
> 27  * * *
> 28  * * *
> 29  * * *
> 30  * * *
>
> -----Original Message-----
> From: David P. Donahue [mailto:ddonahue@(protected)]
> Sent: Wednesday, September 15, 2004 11:56 AM
> To: users@(protected)
> Subject: RE: [users@(protected)] Narrowing Down A Strange Problem
>
>
> So far people who can view the site are in:
>   South Carolina
>   North Carolina
>   Missouri
>   Arkansas
> And people who can not are int:
>   Massachusetts
>   New York
>   California
>
> The only pattern I can derive from that data is the number of hops in the
> route.
>
>
> -----Original Message-----
> From: Aman Raheja [mailto:araheja@(protected)]
> Sent: Wednesday, September 15, 2004 11:53 AM
> To: users@(protected)
> Subject: Re: [users@(protected)] Narrowing Down A Strange Problem
>
>
>  From how many different locations / ISPs / people you have seen this
> problem?
> I am from St Louis and am able to see the site.
> Thanks
>
> David P. Donahue wrote:
>
> >>>Did work fine for me. What is the error people get
> >>>who can't access it for whatever reason and how do
> >>>you know that there is this 1250 byte limit?
> >>>Aman Raheja
> >>>
> >>>
> >
> >No error is received for >1250b responses, it just never gets to the
> >client. I haven't narrowed it down to a specific byte size, but the
> >pattern of positive results vs. time-outs seems to hold at
> >approximately 1250 bytes.  I've made a large number of GET requests and
>
> >the pattern has held.  Even directory listings from Apache itself fit
> >the pattern if there are enough files in the directory to bring the
> >generated response above the 1250-ish-byte line.
> >
> >If you were able to view the site, might I ask your general location
> >and/or ISP?
> >
> >
> >David P. Donahue wrote:
> >
> >
> >
> >>Before I get into the details of my problem, let me specify that it is
> >>my belief that the Apache software (version 1.3.31) is _not_ at fault
> >>for this and I am just looking to either: 1) confirm that and look for
>
> >>solutions elsewhere; or 2) be proven wrong and hopefully solve the
> >>problem here and now.
> >>
> >>The Scenario:
> >> I have a simple website with a bunch of static files that is in place
> >>
> >>
> >
> >
> >
> >>for no other reason than to test connectivity and other issues before
> >>I
> >>
> >>
> >
> >
> >
> >>work on the new site(s).  For the curious, this site is located at
> >>http://www.cyber0ne.com and, keep in mind, a lot of the functionality
> >>of the site itself is broken and it's a crappy old site from when I
> was
> >>
> >>
> >
> >
> >
> >>in college.
> >>
> >>The Symptoms:
> >> Browse to the site from the localhost (0 hops): no problems.  Browse
> >>to the site from LAN hosts (1 hop): no problems.  Browse to the site
> >>from hosts in the general metropolitan vecinity (few hops): no
> >>problems.  Browse to the site from across the country (many hops):
> >>strange problems seen.
> >>   Requests are sent to the server, noted in its logs, responded to as
> >>
> >>
> >
> >
> >
> >>usual.  However, only responses (just simple GET requests for static
> >>files here) with fewer than approximately 1250 bytes are received by
> >>the client.  Server logs show nothing out of the ordinary, but
> >>responses greater than approximately 1250 bytes are never received by
> >>the client and time out.
> >>
> >>The Question(s):
> >> Has anyone seen anything like this before?
> >> Can you think of _anything_ in Apache which may result in such
> >>behavior?  Can you, from wherever you are, access the site? (The root
> >>index page
> >>
> >>
> >
> >
> >
> >>exceeds the 1250-ish-byte limitation so, if you can see that, you
> >>should be good.)
> >>
> >>
> >>
> >>
>
>
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